DECATHLON DESIGN SPRINT
- with DECATHLON LAKESIDE
Project Brief
Take advantage of a design sprint, to deliver an intervention that would improve the employee experience while also providing a way to measure the success of that intervention.
Service Concept
Our concept was an ask and give platform that facilitated the knowledge sharing process between team members, and allowed specific needs to be brought to light.
My Role: Service design, User-Centered Research, Concept Development, Prototyping, Graphic design. I was one of the team member among 5 people.
Keywords: Staff Experience, Design Sprint, Staff Proactivity, Design Prototype
Time & Location: 08/MAY-12/MAY/2017, London
ABOUT THE DESIGN SPRINT
METHODS
After conducting various interviews with the employees in Decathlon Lakeside, the insights are generated by the use of various process tools, which include: word associations, emotional mapping, how might we, situation generations, etc.
INSIGHTS
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Communication amongst departments needs to be amplified and more effective.Transparency amongst departments required.
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Managers want employees to be more autonomous.
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Time distribution can be handled more efficiently.
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Good relationship supporting systems
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Create more leadership and role models.
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Encourage more training amongst managers amongst sports advisors
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Creating more ownership amongst employees
SERVICE CONCEPT
Our concept was an ask and give platform that facilitated the knowledge sharing process between team members, and allowed specific needs to be brought to light.
VALUE PROPOSITION
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Creating a skill- knowledge sharing touchpoint.
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Facilitating knowledge access across managers and the team members.
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Creating a way to view staff requirements.
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Acknowledging staff accomplishments, skill and strengths
PROTOTYPE/ ITERATION
EXAMPLE MEASURABLE VALUE
Measuring engagement: Questionnaire: Self evaluation and recording data from execution.
Creating a table of execution to assess progress - monitored of rotation by the team members.
Collecting physical data and documenting it.
