CV
DORA (QICAN) DONG
Born in Chongqing, CHINA
0044 7864 368086 (UK)
0086 187 1644 7717 (CHINA)
Working Experience
06/2018 - Now
Collaborative Innovation Lead/
Service Designer/ Marketing Lead
协同创新负责人/服务设计师/市场部主管
12/2017 - Now
04/2016 - 05/2017
Manager / Service Design Article Writer
at WeChat Official Account (We-Media)
管理者/作者
服务设计那些事
08/2014 - 08/2015
Education
2016 - 2017
Master
Service Experience Design
and Innovation
University of The Arts London, UK
2010 - 2014
Bachelor
Industrial Design
Nanchang University, China
Live Project Experience
Project Manager
• Led the team and designed an ideation workshop and a prototype workshop
• Hosted an ideation workshop, with the outputs of 4 design briefs, 102 ideas, 16 storyboards
Service Designer
• Took advantage of a design sprint to improve employee experience
• Created a service concept of visualising and materialising the value exchanging process to support employees' knowledge sharing, and collected relevant ideas to be a knowledge bank
Service Designer
• Conducted co-design activities with a lead service provider within consortium of Streatham, Lon- don and local youth play workers respectively
• Created a combination service of a physical and virtual space that allows for networking, commu- nication, project management and sharing of resources primarily between youth and playworkers
Service Designer
• Conducted focus group, interviews with elders and practiced service design tools, such as perso- nas, user jeurney maps, service blueprints etc.
• Created community-based volunteer driving service to achieve dynamic communities
Competence
Participatory Design | 参与式设计
Engaging people by designing/ hosting/ facilitating workshops,
Engaging people by lo-fi prototype
Deconstructing Service | 解构服务
Understanding service and deconstructing service into small and operable unit
Service Design | 服务设计
Fast Off-line Service Prototyping,
Fast Sketching,
Photoshop, Indesign, iMovie, Pop, Alias, Rhinoceros, KeyShot
Language
Mandarin(Native), English(Fluent)
Events Contributed to
03/2018. Jamgineer
2018 Global Service Jam, based in Nuremberg, Germany.
10/2017. Live Sketcher
The 2nd Next Generation Congress
in Poznan, Poland.
09/2017. Organising Assistant
Service Design Fridge Festival,The Craft of Service Design | London College of Communication, in London, UK
07/2017. Service Design Facilitator
BGS sponsoring Geovation Camp 2017 ,in Nottingham, UK
06/2017. Project Manager/Workshop Host
PLAN INTERNATIONAL UK – Redesigning Collective Campaigning , in London, UK
05/2017. Service Designer
Service Design Sprint: Improving employee experience by design at Decathlon Lakeside, in London, UK
05/2017. Face Painting Artist
2017 Stirling Marathon, in Stirling, UK
02/2017. Volunteer
Book Launch of Designing for Service: Key Issues and New Directions, in London, UK